Information Technologies and Resources (IT&R) provides vision and leadership for advancing UCF’s mission through technology, developing innovative technology initiatives and enterprise IT systems, providing access to information-rich resources, enhancing distributed teaching and learning, and planning and allocating space to advance all modes of education and research.

McGladrey's UCF IT Shared Services Assessment

Information Technologies & Resources is working with McGladrey, an international consulting firm, to advance UCF’s academic mission through innovative technology services and support to the university community. Through this shared services project, we will enhance services for faculty and staff through more effective organization of resources and functions; increase security; and reduce redundancy and duplication of efforts across UCF. This is envisioned as a multi-year project, which began in October 2014 with McGladrey’s review of UCF’s administrative functions and organizational structures, operations, and processes related to Information Technologies. In the coming weeks, Information Technologies & Resources will be convening several committees comprised of university leadership, deans and IT representatives from across the colleges to discuss next steps and make recommendations on functions and resources. These meetings will be noticed on this website, along with the lists of committee members and points of contact.

What would a shared services IT model look like? UCF will create a new shared services model through conversations with IT users and leaders across campus. An IT Strategic Governance Committee made up of university leadership from the Provost’s Office, colleges and university divisions will analyze the results of McGladrey’s assessment to make recommendations that aside from achieving savings will re-balance the university’s IT resources in a way that better and more strategically supports our institutional mission.

What did McGladrey find in its assessment of UCF’s IT resources? McGladrey found a lack of consistency in how IT is managed and delivered across campus, as well as scalability and resource issues related to staffing and costs with current IT shared services operations, such as the UCF Service Desk. A new shared services solution has the potential to result in greater technological efficiencies in IT service delivery and systems and allow IT personnel to innovate and share these functions across campus.

What happens next? Information Technologies & Resources will begin convening committees to work with McGladrey and the UCF community to develop comprehensive decisions around IT quality and flexibility of services and to provide greater visibility to projects and operations going forward. Further questions about the shared services project should be directed to or 407-823-0256.

UCF IT Shared Services ITRCC

UCF IT Shared Services Provost's Council




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Technology Fee Proposal Writing Workshop -
April 30th at 1:00 p.m. in Teaching Academy 130

Annual Reports Due - July 15, 2015